At freshbett.com, we take your privacy seriously. This Privacy Policy explains what personal data we collect, why we need it, and how we use it. By creating an account on our platform, you confirm that you’ve read and agreed to this Policy. If you don’t agree with its terms, please don’t use our website. We may update this Policy from time to time — we’ll do our best to notify you of any significant changes, but we also recommend checking this page regularly.
freshbett.com is operated by Ryker B.V. (registration number: 154186; registered address: Abraham Mendez Chumaceiro Boulevard 50, Willemstad PO BOX 4750, Curaçao), operating through its payment agent Ryker Development Limited (registration number: HE412288; registered in Cyprus at Griva Digeni 81, Marinos Court, 1st & 2nd floor, 6043 Larnaca, Cyprus).
1. What Data We Collect
We collect personal information in a number of ways during your time with us. This may include:
- Registration details — your name, date of birth, email address, and phone number provided when creating your account
- Communication records — any messages exchanged with us via live chat, email, or other channels
- Transaction history — a full record of deposits, withdrawals, and gameplay activity on your account
- Technical data — login details, IP address, GeoIP location, browser and device information, activity logs, and traffic data
- Verification documents — passport scans, bank statements, payment slips, or other documents requested for identity checks, deposit and withdrawal processing, or anti-fraud purposes
- Survey responses — if you choose to participate in any customer research or feedback activities
2. How We Use Your Data
We use the personal information we collect to deliver our services effectively and responsibly. Specifically, your data helps us to:
- Process your bets, deposits, and withdrawals securely
- Provide you with a smooth gaming experience and related services
- Verify your identity and carry out necessary compliance checks
- Offer customer support and help you manage your account
- Send you promotional offers and updates — but only if you’ve opted in to receive them
- Meet our legal obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements
- Monitor transactions to detect and prevent fraud, abuse, or any other irregular activity
- Conduct anonymous statistical research and analyse broader customer trends
3. Marketing Communications
If you’ve agreed to receive marketing materials, we may use your email address or phone number to send you updates about promotions, new games, and special offers — including content from our trusted partners such as game providers.
You can opt out at any time by adjusting your preferences in your account settings or by contacting us at [email protected]. Please note that if you accept a prize or winnings from a promotional contest, you may consent to your name or nickname being used for advertising purposes, unless this is prohibited in your jurisdiction.
4. How We Collect Your Data
In most cases, we collect your data directly — through your account registration, gameplay activity, and interactions with our support team. In some cases, we may also receive relevant data from trusted third-party providers, such as fraud prevention services, in order to keep our platform safe for everyone.
We may also work with third-party technical providers to process transactions and deliver gaming content. These providers may have access to certain data you’ve submitted, but we ensure they are contractually bound to handle it with the same level of care and confidentiality that we apply ourselves.
5. Who Has Access to Your Data
Within our organisation, access to your personal data is limited to staff who genuinely need it to do their jobs — including our Data Protection Officer, compliance and fraud analysts, customer support agents, and VIP account managers. All relevant employees have signed confidentiality agreements and are bound by applicable data protection laws.
We may also share your data within our group of companies, including parent companies and subsidiaries, where necessary for service delivery. Where data is transferred outside the European Economic Area (EEA), we take all reasonable steps to ensure it remains protected in line with this Privacy Policy.
6. Sharing Data with Third Parties
We do not sell or rent your personal data to anyone. We may share it with third parties only in the following circumstances:
- Where required by law, regulation, or a valid legal request
- With payment processors to facilitate your transactions, in accordance with their own privacy policies
- With licensing and regulatory authorities as part of our legal and compliance obligations
- When necessary to protect the safety of our players, our platform, or others
- With marketing service providers, solely to carry out tasks on our behalf
- With any other third party, only with your explicit prior consent
If freshbett.com undergoes a merger, acquisition, or structural change, your personal data may be transferred as part of that process. We will notify you by email before any such transfer takes place.
Our website may also feature social media buttons — for example, share or like functions. Any data collected through those features is governed by the privacy policies of the relevant social media platforms, not by ours.
7. How Long We Keep Your Data
When your account is closed, we retain your personal data for as long as required by law. Under anti-money laundering regulations applicable in licensed gaming jurisdictions, we are obliged to keep player data for a minimum of five years from your last transaction or account closure. This means we’re unable to process erasure requests before this period has elapsed. Retained data is used only when required by competent authorities for legal or regulatory investigations.
8. Keeping Your Data Safe
We take the security of your personal data very seriously. All reasonable technical and organisational measures are in place to ensure that your information remains protected at all times. Your account is secured with a unique login ID and password, and we strongly encourage you to enable two-factor authentication (2FA) for an extra layer of security. Please keep your login credentials confidential and never share them with anyone else.
9. Your Rights and How to Contact Us
You have the right to contact us at any time regarding your personal data. Specifically, you can:
- Request confirmation of the data we hold about you
- Ask how your data is being used
- Request corrections to any inaccurate or outdated information
- Opt out of direct marketing communications
- Lodge a complaint with a supervisory authority under Article 77 of the GDPR, in your country of residence or where an alleged issue occurred
We have appointed a Data Protection Officer (DPO) to oversee all matters related to this Privacy Policy. For any data-related questions or requests, please reach out to us at [email protected].
Please note that it is your responsibility to ensure that all information you provide to us is accurate and up to date. Providing false information is a violation of our Terms & Conditions.
10. Cookies
When you visit freshbett.com, our systems automatically collect certain technical information about your visit, such as your browser type, IP address, and the site that referred you. We use cookies and similar tracking tools to make this possible. Cookies are small text files stored on your device that help us deliver a better, more personalised experience.
We use three main types of cookies:
- Essential cookies — required for the website to function properly, including access to your account and core navigation features
- Functional cookies — help us remember your preferences, such as language and region settings, so your experience feels consistent across sessions
- Advertising cookies — used to measure the effectiveness of our marketing campaigns; these track site visits and new registrations from advertising sources, but do not share your name or email with third parties
Some of our third-party service providers also place cookies on our website to help with analytics, performance tracking, and marketing effectiveness.
Most browsers accept cookies automatically. You can choose to block or delete cookies through your browser settings, though doing so may affect how certain parts of our website function. We generally recommend keeping cookies enabled for the best experience.