Self-Exclusion | freshbett.com

At freshbett.com, we genuinely believe that gaming should always be enjoyable — and we want to make sure it stays that way for every one of our players. That’s why we’ve put together a comprehensive set of tools designed to help you stay in control, set healthy boundaries, and take a step back whenever you need to. There’s no judgment here — reaching out for help or setting limits is always the right call.

Tools Available to You

We offer a full range of responsible gaming features that you can access at any time:

Deposit limits — set a cap on how much you can deposit on a daily, weekly, or monthly basis
Time-out periods — take a short, temporary break from your account
Self-exclusion — fully close your account for an extended period of time
24/7 customer support — our team is always on hand to help you set up any of these tools
Account management tools — keep track of your activity and stay aware of your gaming habits
Direct links to responsible gaming organisations — because sometimes it helps to talk to someone outside the platform

Deposit and Spending Limits

One of the simplest and most effective ways to stay in control is to set limits on how much you deposit. freshbett.com allows you to define a personal deposit cap on a daily, weekly, or monthly basis — so you always know exactly how much you’re spending before you even start playing.

To set up or adjust your limits, simply get in touch with our Customer Support team. They’ll be happy to apply your chosen limits straight away based on your request. Your limits take effect from the date and time you request them and are automatically reset once the chosen period expires. Please note that reducing a limit takes effect immediately, while requests to increase a limit may be subject to a short cooling-off period to ensure the change is genuinely in your best interest.

Time-Out Period

Sometimes all you need is a short break. If you feel like stepping away from gaming for a little while — whether it’s for a few days or a few weeks — our Customer Support team can temporarily close your account at any time, no questions asked. During a time-out, you won’t be able to access your account or place any bets, giving you the space to recharge and refocus.

A time-out is a flexible and straightforward option that doesn’t require any long-term commitment. Once the period you’ve chosen has passed, your account will be reactivated and you’ll be free to return if you wish.

Self-Exclusion

If you feel that your relationship with gambling has become more difficult to manage, self-exclusion is a powerful step you can take. By requesting self-exclusion, you are asking us to close your account for a significant period of time — ranging from 6 months to 5 years — during which you will not be able to log in, deposit, or place any bets on freshbett.com.

Self-exclusion is a serious commitment and, once activated, cannot be reversed before the chosen period has ended. We believe this is important — it gives you genuine, meaningful protection during a time when you may need it most. To request self-exclusion, simply contact our Customer Support team via live chat or email at any time. We’ll take care of everything promptly and with complete discretion.

During your self-exclusion period, we will also do our best to ensure that you do not receive any promotional or marketing communications from us, so you can focus fully on your wellbeing without unnecessary distractions.

What Happens After Self-Exclusion Ends

When your self-exclusion period comes to an end, your account will not be reactivated automatically. You will need to contact us directly to request reinstatement, which gives you full control over when — and whether — you choose to return. We may also ask you to confirm that you feel ready to play responsibly before reactivating your account.

Need Someone to Talk To?

If you’re struggling with problem gambling, you don’t have to face it alone. Here are some organisations that offer free, confidential support: